OSAP Observations

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Patrick Donadio, CSP—renowned communication strategist, keynote speaker, author, and executive coach—to explore what it really takes to elevate both personal and organizational communication. Drawing from over two decades of experience, Patrick introduces his powerful six-step IMPACT process and unpacks common communication pitfalls, from unclear messaging to digital distractions. Together, they dive into the art of active listening, the need for intentional engagement, and the growing role of AI in shaping how we connect. Whether you're leading a team, planning an event, or trying to deepen member relationships, this episode offers practical tools and fresh perspective to help you communicate with clarity, confidence, and purpose.
This episode is sponsored by Burgie MediaFusion.
OSAP Observations is produced by Association Briefings.
 
Show notes
For an article on active listening, visit https://tinyurl.com/uc4bw553. 

In this episode, host Jarrod A. Clabaugh, CAE, chats with motivational speaker and improv comedian James Robilotta about the power of authentic conversations. Together, they explore how curiosity deepens human connection, why storytelling builds community, and the importance of prioritizing mental health and work-life balance. With humor and honesty, James offers practical insights for creating more meaningful interactions—in both personal and professional life.
This episode is sponsored by the Ohio Trucking Association.
 
OSAP Observations is produced by Association Briefings.
 

In this episode, host Jarrod A. Clabaugh, CAE, sits down with tech expert and keynote speaker Beth Ziesenis, affectionately known in the association world as "your nerdy best friend." Together, they explore Beth’s journey into the association space and dive into her latest book, "Real People, Real AI," which showcases the unexpected and creative ways everyday users are embracing AI in both personal and professional settings. Beth unpacks current trends in artificial intelligence, the growing importance of having an AI usage policy, and the exciting potential of tools like text-to-video technology. Despite the fast-paced evolution of AI, Jarrod and Beth emphasize a consistent theme: the irreplaceable value of human judgment, curiosity, and lifelong learning.
This episode is sponsored by the OSAP Foundation.
OSAP Observations is produced by Association Briefings.
 
Show notes
Beth Z cuts through the noise to bring you tech tips, tools and tricks for productive productivity, sexy social media, tolerable to-do lists and truly collaborative collaborations.
She is exciting, fun, and packed full of knowledge that she shares in easy-to-digest sound bites. Beth takes the fear out of technology and helps you get right to the point with effective apps and tools that you can integrate into your everyday work and life.

In this episode, host Jarrod A. Clabaugh, CAE, chats with keynote speaker and Black Tie Experience founder Bob Pacanovsky about the critical balance between technology and human connection in today's digital landscape. Bob shares how his personal journey led him to the nonprofit world and a deeper understanding of what makes interactions truly memorable. Together, they explore how associations can enhance member engagement and customer service by combining innovative tech tools with intentional, high-touch experiences. You’ll also hear practical strategies for building trust, using storytelling to deepen relationships, and maintaining the human element at the heart of every interaction.
This episode is sponsored by Shores & Islands Ohio.
OSAP Observations is produced by Association Briefings.

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Melinda Huntley, executive director of the Ohio Travel Association, to explore her journey in the travel economy and association management. They discuss how early engagement with associations shaped her career, the impact of federal funding cuts on Ohio tourism, and the challenges of economic uncertainty. Melinda also highlights the power of partnerships, strategic marketing, and collaborative storytelling in driving success for the travel industry and nonprofits alike.
This episode is sponsored by Clark Schaefer Hackett Business Advisors.
OSAP Observations is produced by Association Briefings.

In this episode, host Jarrod A. Clabaugh, CAE, speaks with Cathleen Snyder, SPHR, SHRM-SCP, director of training & development at Clark Schaefer Strategic HR. They explore the impact of recent executive orders on DEI programs, strategies for navigating HR challenges, and how to support a multi-generational workforce in today’s evolving job market. Cathleen shares practical insights on adapting to legal changes, retaining top talent, and strengthening workplace culture. She also highlights the value of relationship-building, professional networking, and continuous learning for long-term success.
This episode is sponsored by Saling Simms Associates.
OSAP Observations is produced by Association Briefings.

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Avi Olitzky, president and principal consultant of Olitzky Consulting Group, to explore the shifting landscape of association and nonprofit management. Avi shares his journey into the association world and offers insights on change management, innovation, and the power of an abundance mindset. The conversation dives into micro vs. macro innovations, creating alternative revenue streams, and prioritizing member impact over sheer numbers. They also discuss the role of AI and emerging technologies in shaping the future of associations, along with strategies for engaging board members and optimizing organizational resources for long-term success.
This episode is sponsored by the Ohio Trucking Association.
 
OSAP Observations is produced by Association Briefings.

In this episode, host Jarrod A. Clabaugh, CAE, talks with Mary Kate Cunningham, CAE, Chief Public and Governance Officer at ASAE, about upcoming tax reforms, healthcare changes, and their potential impacts on associations and nonprofits. Mary Kate highlights the critical need to educate lawmakers on the essential contributions of these organizations and shares proactive strategies, such as coalition building, to address legislative threats. Together, they emphasize the importance of vigilance and advocacy in safeguarding the missions and communities associations serve.
This episode is sponsored by the OSAP Foundation.
 
OSAP Observations is produced by Association Briefings.

In this episode, host Jarrod A. Clabaugh, CAE, sits down with Sandi Jacobs, CEO of Life with Zest, to explore practical health and wellness strategies tailored for busy association professionals. Sandi shares the transformative power of a balanced diet, emphasizing how food choices can significantly impact life expectancy—shifting from a typical Western diet to an optimal one could add years to your life. The discussion also covers the crucial role of sleep, with tips on achieving the recommended 7-8 hours nightly, and creative ways to stay active even during a packed workday. Whether you're managing a board meeting or prepping for your next conference, this episode is full of actionable insights to help you lead with energy and resilience!
This episode is sponsored by Saling Simms Associates.
OSAP Observations is produced by Association Briefings.

In this episode, host Jarrod A. Clabaugh, CAE, sits down with leadership expert and author Peter Margaritis, CSP, to explore the essentials of building a professional brand through consistency, authenticity, and adaptability. Peter discusses the importance of a strong digital presence and creativity, especially as AI and the pandemic reshape workplace dynamics. He also offers advice for young professionals, emphasizing patience, positivity, and embracing change as they grow in their careers.
This episode is sponsored by TCS Software. 
 
OSAP Observations is produced by Association Briefings.